Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@astridsdragon.co.uk or use the contact form on our website. If your return is accepted, we’ll send you instructions on how and where to send your package. Postage fees are non-refundable and the customer is responsible for the cost of return postage except where the wrong item has been sent. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned; this includes custom products (such as special orders or personalized items) and downloadable content. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We aim to process refunds within 5 working days and payment will be made back to your original payment method. Please note it may take up to 10 working dys for your bank to process the refund. If you have not received your refund within 15 working days please contact us.